FAQ 2017-09-21T06:48:17+00:00
How can I get Tix? 2017-09-21T22:40:19+00:00
What’s up with the ticket surcharges? 2017-09-21T06:25:18+00:00

Ticket surcharges begin with credit card processing fees. These are added to ticket purchases in proportion to the price of the ticket, go directly to credit card companies, and are unavoidable. To cover costs, pay their employees, and turn a bit of a profit, the ticketing company then adds their own surcharge as well—again, standard operating procedure. We’re intentionally working with SF-based Electrostub in part because they’re fundamentally opposed to unnecessary surcharges (as opposed to the likes of Ticketmaster, infamous for adding up to 25% in surcharges!)

Where can I get hardcopy tickets? 2017-09-21T22:41:41+00:00

Nowhere. To avoid various complications and potential dastardly deeds, tickets are only available online through Electrostub.

Do I need to bring a printout of my Electrostub ticket(s)? 2017-09-21T06:26:30+00:00

No, but it’ll help expedite things if you do. Alternatively, bring up your ticket order on your phone when you’re in line waiting and have it ready when you check in.

I bought tickets for 4 people, but 2 are arriving separately. Do they have to be with me to get in? 2017-09-21T06:26:57+00:00

No, but it’ll help expedite things if you do. Alternatively, bring up your ticket order on your phone when you’re in line waiting and have it ready when you check in.

What different VIP options are available? 2017-09-21T22:42:09+00:00

Lots of great ones!  You can find more info on those HERE, and purchase online HERE.

What are the age restrictions? 2017-09-21T06:30:29+00:00

21 and over, no exceptions. BRING YOUR ID (and make sure your friends do, too).

How do I get there? 2017-09-21T22:42:27+00:00

The Armory is centrally located at the corner of Mission and 14th St in San Francisco, just down the dirty boulevard from the 16th St BART station

What should I wear? Do I have to wear a costume? 2017-09-21T06:31:31+00:00

It’s Halloween on a Saturday night in San Francisco.  If you can’t rally for some semblance of a Halloween costume we’d encourage a little more effort.  That said, it’s not like we won’t let you in, but, come on now!

What can or can’t I bring into the event? 2017-09-21T06:32:12+00:00

We’ve been told costume weapons that could actually hurt someone won’t be allowed by security.  (Like a hard plastic sword), so plan accordingly.   Sorry, but Nalgene-style water bottles and CamelBak-style hydration packs are not allowed by the venue.  There are water fountains at the event for free water. As usual, you won’t be allowed to bring in your own beverages, food, recording devices, drugs or weapons of any kind. All bags, purses, backpacks, etc., will be thoroughly checked at the door.

I’m planning on bringing my SLR camera. What do I need to know? 2017-09-21T06:32:41+00:00

SLR cameras are NOT allowed without a press pass, which you can inquire about here. Even with a press pass, you cannot take anyone’s picture without their expressed consent.  Anyone seen taking pictures without consent of the attendees risks immediate removal from the event and confiscation of your memory card.

I would like to upgrade my ticket to VIP. How can I do this? 2017-09-21T06:33:18+00:00

You’ll actually just want to request a refund then re-purchase the VIP level you want, we have no way of upgrading tix already bought. Check your confirmation e mail you received for a link to request a refund.

When should I show up, and where do I go? 2017-09-21T06:33:55+00:00

Doors open at 9pm, and the action starts then as well. Check in or buy tickets (if available) at the main entrance:  333 14th St.  If you haven’t bought tickets in advance and we’re not sold out, you’ll get through the box office quicker at the front end of the night. So the earlier, the better.

Can I get in without my ID? 2017-09-21T06:34:17+00:00

Probably not, don’t risk it

How long will the line be to get in? 2017-09-21T06:34:47+00:00

Following our previous events and others at the Armory space throughout the year, we have worked with staff to greatly streamline and improve the entry process. This year the main entry point will be on 14th Street, where there will be 2 double doors instead of only one. We’ve closed off Julian St to vehicle traffic (directly on the backside of the Armory), creating 6 well-staffed lanes for simultaneous Will Call check-in. VIP ticket holders will use a separate entrance on 14th St to help expedite their entry as one of the many perks of our VIP experience.  IF it rains, no worries: Lines will be covered. Our goal is to get you inside as fast as possible so you can enjoy an evening with friends at PHANTASM.

Can I get tickets at the door? 2017-09-21T06:35:30+00:00

Yes, but only if you come right when doors open at 9:00pm (we’ll let the first 100 or so people at the door and pay cash to get in.  -OR- Hit us on the back end of the night (after 1:00am) after people have left and you’ll have no problem getting in.

We go strong until 4:00am.

How can I get bottle service or a table at PHANTASM? 2017-09-21T06:37:29+00:00

We know it’s nice to have a designated place for you and friends to park and enjoy a cocktail together before launching in full force throughout the many options inside PHANTASM, and now there are some options to do so. There are very limited options for bottle service but if that’s your wish, there are three to choose from.

  • The first is to actually reserve your own private room via the VIP XXXperience private Kink.com set rentals available in the basement. For more info on this new, intriguing option please email syd@phantasmSF.com
  • The second option is in Cabana Row, the raised stage viewing areas adjacent to each main stage in the Drill Court (the main hangar-sized room). There are 10 stations total for bottle service reservations.
  • The third option for bottle service is a champagne-only service available for VIP ticketholders on the Upper Floor. You can arrange this service with the Bar upstairs at the event.

For bottle-service reservations and related VIP inquiries, contact:  syd@phantasmSF.com

If I buy a bottle, is the couch mine all night? 2017-09-21T06:37:53+00:00

If you reserve a table via purchasing bottle service the table is yours while you’re there, and while your bottle is still in use. Once you finish your bottle we will reserve the table for a max of 30 minutes, after that time it will open for public use. Of course, if you and your friends are planted there no one will ask you to leave with one caveat. If your bottle is done and you’ve been there over 30 minutes and someone else wants to purchase bottle service, and there’s no other open tables, only in this scenario would you be asked to clear that spot. That said, if you purchase a 2-bottle minimum, we will hold the table for you all night.

I bought a VIP ticket for the 4th/Upper Floor. Can I go in the Cabana section? 2017-09-21T06:38:16+00:00

Yes.

Tell me about parking. 2017-09-21T06:38:49+00:00

Frankly, parking’s gonna suck. There’s some paid parking in the neighborhood on a first-come, first-served basis (including one lot directly across the street on the 14th St side of The Armory). Aside from that, street parking in the surrounding neighborhood is a possibility. But your best bet for all kinds of reasons: Take a cab, Lyft, Uber, limo, blimp, hot air balloon, helicopter, or any other mode of transportation that doesn’t require parking a car. Like every Halloween, parking’ll be a proper clusterf*ck around any Halloween destination in San Francisco, guaranteed.

Is the venue wheelchair-accessible? 2017-09-21T06:39:14+00:00

Yes, there’s a  ADA-compliant, wheelchair-accessible entrance at 333 14th St.  (Main entrance is 1800 Mission St.)

Will there be alcohol served? 2017-09-21T06:39:41+00:00

But of course! Credit cards are taken but bring cash to keep the bar lines moving faster. Please know the promoters have no control over bar pricing, that’s the venue!

Should I bring cash or credit? ATMs? 2017-09-21T06:40:02+00:00

Cash is preferred, as it keep the bars and vendors flowing nicely. Some of our stations will take credit cards, but all will take cash. We’ll have plenty of ATMs onsite to dole out whatever Jeffersons you’ll require.

Are there ins and outs? 2017-09-21T06:40:27+00:00

While we’re all for freedom of choice, we’re not able to do facilitate ins and outs for safety reasons. In lieu, we’ve set up the PHANTASM environment to cover the essentials: There are ample bars and several food vendors throughout the venue, as well as an outdoor smoking area and a coat check.

What’s the bathroom situation looking like? 2017-09-21T06:40:51+00:00

Very favorable — plenty, all over the venue.

Can I shoot photos and video? 2017-09-21T06:41:15+00:00

Only with personal handhelds. SLR cameras are NOT allowed without a press pass, which you can inquire about here. In both cases, you cannot take anyone’s picture without their expressed consent. Anyone seen taking pictures without consent of the attendees/subjects risks immediate removal from the event and confiscation of your memory card.

Will there be a coat check? 2017-09-21T06:41:41+00:00

Yes indeed. Bring some $1s, and feel free to tip.

Is there any seating available? 2017-09-21T22:43:38+00:00

There is. While ours is definitely and primarily a dance-centric event, there will be multiple areas throughout the venue where you can rest your bum in designated chill spaces, open art cars,  and lounge areas. If lots of seating options are important to you, you’ll want to check out the VIP options.

Is there an outdoor smoking area? 2017-09-21T06:42:47+00:00

Yes, along the 14th St side of The Armory.

Will this be a green event? 2017-09-21T06:43:18+00:00

Yes. Waste management and reduction are pivotal concerns of ours, and we recycle and compost all that we can.

What do I do if I find or lose something at the party? 2017-09-21T06:43:43+00:00

If you find a phone, keys, purse, etc., that looks lost, please drop it off at coat check. If you lost something, check the lost and found at coat check.

Where will I find and where can I post photos and videos of the event after it’s all over? 2017-09-21T06:44:17+00:00

We’ll be posting media here as it comes in, and some via our Facebook Page.

How do I follow the action and evolution after my hangover clears up? 2017-09-21T06:45:14+00:00

Sign up for our mailing list (the form’s in the sidebar on most of the pages of this site).

I think or know that I lost or left something at The Armory. What do I do? 2017-09-21T06:46:03+00:00

We’ll have a lost and found form on this site under the ‘Connect’ link following the event. Submit that form and we’ll do everything we can to solve your mystery.